Types of information we collect
DGBITS collects information to provide a more efficient service to all our users. We collect information in the following ways:
The information you give us. For example, when you interact with our site by making a purchase or subscribing to an email list, we can ask for information including the following; personal information - like your first and last name, company name, email address, postal address, phone number, and credit card number. We collect some of the security information like password, password hints, etc which are used to access account and for any authentication purposes.
Information DGBITS gets from your use of our services
DGBITS collects data about how you interact with our services. For example, we collect:
Product use data
The features, items purchased by you, and the web pages visited by you are the data that we collect.
Error reports and performance data
We collect data regarding the performance of the products and any problems you experience with them. This data helps to diagnose problems in the services you use and to improve our service and provide solutions. Based on the service and settings, error reports can include data that is dependent on the type or severity of the problem, an error that depends on the details of the software or hardware, the file contents used during the time error occurred, other software data on your device.
When you engage DGBITS for support, we collect data about you and your hardware, software, and other details related to the support incident. Such data includes contact or authentication data, the content of your chats and other communications with DGBITS support.
The purpose for which information is collected
The two basic purposes why DGBITS uses the data we collect are described below:
(1) For providing the services we offer (includes improved and personalized services) and to operate our business.
(2) For communicating; including promotional communication.
Providing and improving our services
The transaction we use is carried out by us using the data for providing the services to you. Along with the other customer care services and support services, we also use the data to diagnose service problems and to troubleshoot issues. We use data collected to continually improve our services, including adding new features or capabilities, such as using error reports to improve security features and determining what new features to prioritize. An aggregate analysis and business intelligence are developed from the data that we use which enables us to operate, protect, make informed decisions, performance report of our business are developed with the data we use.
Personalized communication is delivered to you by using the data we collect. For example, we may contact you by email or other means to inform you when a subscription is ending, let you know when feature updates are available. Additionally, you can sign up for email subscriptions and choose whether you wish to receive promotional communications from DGBITS by email.
Transparency and choice
People have different privacy concerns. You can make meaningful choices if you can get clear information from us, which is the ultimate goal of ours.
Security of personal data
DBITS is committed to protecting the security of your personal data. To help you protect from the personal data from unauthorized access, use or disclosure, we use a variety of technologies and procedures. We use encryption and protect your data while we transmit any highly confidential data (which can be a credit card number or password).
DGBITS is not partnering with any companies. This is the reason why we will never share our customer information with anyone at any point in time.
Enforcement and recourse
verifying the accuracy of this policy and the company’s compliance with the principles and rectifying issues identified.